Process
How It Works
From browsing to delivery — what to expect when you order from us.
We have kept the process simple on purpose. No unnecessary steps, no confusing flows. Here is exactly how we operate — from the moment you land on the site to the day your order arrives at your door.
Browse the Collection
Takes 2–5 minutes
Start by browsing our range. Use the filters to narrow down by style, category, or size. Each product page includes sizing guidance, fabric details, and clear photos so you know exactly what you are getting before you order.
Add to Cart and Check Out
Takes under 2 minutes
When you are ready, add your items to cart and proceed to checkout. You will enter your delivery address, confirm your order summary, and complete payment. The process is short — no account required for first-time customers.
Payment Confirmation
Instant
Once payment goes through, you will receive an order confirmation via email. This includes your order number, a summary of what you purchased, and an estimated delivery window. Keep this for reference.
Order is Prepared
Within 1 business day
Your order is picked, checked for quality, and carefully packaged. We do not rush this step — every item is inspected before it leaves us to make sure it meets the standard we set.
Dispatched for Delivery
Sent out same or next day
Your package is handed to our courier partner and you will receive a tracking notification. You can follow your delivery from dispatch to drop-off using the tracking link in your email.
Delivered to Your Door
Within estimated window
Your order arrives. If anything is not right — wrong item, sizing issue, or damage in transit — reach out to us directly. We resolve these quickly and without unnecessary process.
Common Questions
What payment methods do you accept?
We accept M-Pesa and card payments at checkout. All transactions are processed securely.
How long does delivery take?
Most orders are delivered within 2–4 business days depending on your location. You will receive a tracking link once your order is dispatched.
Can I return or exchange an item?
Yes. If your item arrives damaged or is not what you ordered, contact us within 48 hours of delivery and we will sort it out.
Do I need an account to order?
Creating an account is optional but recommended — it lets you track your orders and reorder faster. You can also check out as a guest.
Still have questions?